Terms of Service
These Terms govern your use of Inqry — this website, every page at
inqry.link/
1. The service
Inqry gives you a link, inqry.link/
2. Your account
One person, one account. Keep your password to yourself; you are responsible for what happens under your account, and you should tell us promptly if you think someone else has got into it. If you sign in with Apple or Google, their terms govern the sign-in itself.
3. Age
You must be at least 16 to open an account, or older if the law where you live sets a higher age for agreeing to terms like these on your own. Anyone may write to a link as a visitor; a visitor under that age should do so only with a parent or guardian’s permission.
4. Your link and what you put in it
You choose your link’s name. You may not choose one that pretends to be a person, business or brand you are not, or that infringes someone else’s rights; we may take back or change a name that does, and keep names that belong to Inqry itself.
Everything you add — files, notes, your page, your instructions to the assistant — you must have the right to add, including any personal data about other people in it. Anything you add may be told to a visitor: the assistant answers from all of it, so leave out anything you do not want visitors to read. A file you share can be downloaded as it is by anyone with its address while your page is shown, and the assistant may attach it to a reply; a file you attach to a reply can be downloaded by that visitor. You give us a licence to store what you add, to extract its text, to send it and your visitors’ messages to the model that answers, to show your page and the assistant’s replies to visitors, to let visitors download the files you share or attach, and to hand everything back to you, and for nothing else. We do not use your content, or your visitors’ messages, to train models.
You are responsible for your page and for what is said on it in your name. The assistant is told to answer only from what you gave it, but it can misunderstand or misstate it, and it cannot know what you left out. Check your library, use draft mode where a wrong answer would matter, and do not use Inqry for anything where an answer must be professional advice — medical, legal, financial or similar.
5. Your visitors
The people who write to your link are yours to answer. What they write to you, and the contact details they leave, reach you so you can reply; you may use them for that conversation and as the law allows you, and you are the one responsible to them for how you do. We process their messages for you, to run your link. When you reply yourself, or approve a draft, and a visitor left an email address and has left the page, we send them your reply by email, at most once every ten minutes.
6. The subscription
Inqry is sold as a monthly subscription that holds a number of links: one or two in the app, and any number on the web. Each plan’s price is shown before you pay, at the checkout on the web or by the App Store or Google Play in the app. You can start free with one link, and nothing is charged while you do; free use includes a share of the assistant’s use, for you and your visitors, shown in Settings. Once it is used, the assistant’s answers and making another link need a plan that holds at least as many links as you have; while it holds fewer, nothing is deleted, your pages stay up, and your visitors’ messages still reach you.
Your requests to the assistant are limited to a number each hour and to an amount of work each week that grows with your plan; a request past either is refused until that hour or week ends, one already under way finishes, and nothing more is charged.
There is no limit on the number of visitors a link answers. When many visitors write at once, the assistant’s answers may slow down, but none is refused because of it.
A subscription bought on the web renews each month until you cancel it, which you can do at any time under Plan in Settings in the web app. A change in the middle of a month is charged or credited for the part of the month that is left, and nothing is charged after the period you paid for. A subscription bought in the app is taken by the App Store or Google Play, renews under the store’s rules, and is cancelled in the store’s own subscription settings.
If you bought on the web and change your mind within 14 days of your first payment, write to us and we will refund it. A subscription bought in the app was taken by the App Store or Google Play, and a refund of it follows the store’s own policy and process. We may change the price; we will tell you before a change reaches you, and a change never applies to a month you have already paid for.
Stripe is the seller of record for a subscription bought on the web: Stripe takes the payment, and collects and pays over whatever sales tax, VAT or consumption tax your country charges on it — except in Japan, where the sale is Premsan’s own and Stripe neither collects nor files the consumption tax. The service, your content and everything else in these terms stay between you and Premsan. The price you are shown includes that tax, so the figure on the checkout page is the figure you pay, in your own currency, converted by Stripe — which is why it may not be the round number quoted elsewhere on our site. In the app, the App Store or Google Play is the seller of record in the same way, and the price it shows includes tax too.
7. The apps
We license you the Inqry app for iPhone, iPad and Android — we do not sell it to you — for your own use, on devices you own or control, under the rules of the store you got it from. The store’s own terms apply to the download and to purchases made inside the app. We may issue updates to the app and your device may install them automatically; these Terms apply to every version.
If you got the app from Apple’s App Store, the following also applies:
- Acknowledgement. These Terms are between you and Premsan only, not Apple Inc. (“Apple”). Premsan, not Apple, is solely responsible for the app and its content.
- Scope of licence. The licence is limited and non-transferable, to use the app on Apple-branded products you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions permit, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
- Maintenance and support. Premsan is solely responsible for any maintenance and support of the app. Apple has no obligation to provide any.
- Warranty. If the app fails to conform to a warranty that applies to it, you may notify Apple, and Apple will refund you the price you paid for the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app; anything else arising from a failure to conform is Premsan’s responsibility.
- Product claims. Premsan, not Apple, is responsible for any claim by you or a third party relating to the app or your possession or use of it, including product liability claims, a claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar law.
- Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property, Premsan, not Apple, is solely responsible for investigating, defending, settling and discharging the claim.
- Legal compliance. You represent that you are not in a country under a United States embargo or designated by the United States as supporting terrorism, and that you are not on a United States list of prohibited or restricted parties.
- Developer name and address. Premsan Inc, at the address in section 14, is the developer; questions, complaints and claims about the app go to the email address there.
- Third-party terms. You must comply with any third-party terms that apply to your use of the app.
- Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of them Apple has the right, and is taken to have accepted the right, to enforce them against you as a third-party beneficiary.
If you got the app from Google Play, the following also applies:
- Acknowledgement. These Terms are between you and Premsan, not Google LLC (“Google”). Your use of the app must also comply with the Google Play Terms of Service in force at the time.
- Privacy. Your use of the app is subject to our Privacy Policy. Premsan, not Google, is responsible for complying with the privacy law that applies to it and with the Google Play Developer Policies.
- Purchases. A subscription bought in the app is bought through Google Play and billed to your Google account, at the price Google Play shows before you confirm, and renews and is cancelled under Google Play’s rules. A refund follows section 6.
- Liability. Google has no obligation or liability to you with respect to the app or these Terms.
8. Acceptable use
You may not use Inqry to break the law; to deceive, defraud or harass anyone; to impersonate a person or business; to collect passwords, payment details or anything a visitor would not knowingly give you; to spread malware or spam; or to publish content that is unlawful or hateful, that sexually exploits minors, or that infringes someone else’s rights. As a visitor, you may not flood a link with messages, send messages by automated means, or try to make the assistant say what its owner did not give it. No one may scrape Inqry or try to get around the bot check or the limits on a subscription. If you find a weakness, tell us at the address in the Privacy Policy rather than using it. We may hide a page, block or delete a file, or slow, suspend or close an account, that does any of this, and we remove content when the law requires it. To report a page or a file, write to the address in section 14 with its link.
9. Closing your account
You can delete your account at any time: on the web under Account in Settings, or in the app under Account. Every link, page, library file and conversation is erased at once and each link’s name is freed; the records that remain, and why, are listed in the Privacy Policy. Deleting your account ends a subscription bought on the web, but not one bought in the app; cancel that in the store first. We may suspend or close your account if you break these Terms or if the law requires it. If we ever shut Inqry down, we will tell you in advance and refund what you paid on the web for the part of a month you had not used.
An account unused for a month is deleted with everything in it if it has never had a subscription, and otherwise becomes dormant and is deleted once unused for twelve months, as the Privacy Policy describes; an account with an active subscription, or on a team whose owner has one, is kept however long it goes unused.
10. Warranties and liability
Inqry is provided as it is and as it is available, without a warranty of any kind, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not promise that it will be uninterrupted or free of error, or that a reply the assistant writes, a file it reads, or a message or email it passes on is correct, complete or delivered.
To the extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, on any theory of liability, even if told of the possibility; and our total liability for everything arising out of Inqry is limited to the greater of the amount you paid us in the twelve months before the event and one hundred United States dollars (US$100). Nothing in these Terms excludes or limits a liability that the law does not let us exclude or limit, including liability for fraud, for wilful misconduct or for gross negligence, and nothing limits the rights you have as a consumer.
11. Your responsibility to us
If a third party makes a claim against us because of what you added to your link, what the assistant said on your page based on it, how you used a visitor’s data, or a breach of these Terms or of the law, you will cover the reasonable costs, including legal fees, that the claim causes us.
12. Changes
We may change these Terms. When a change matters we will say so in the web app or the phone app, or by email, before it takes effect; continuing to use Inqry after that is agreeing to it. The date at the top is the version that stands, and we record which version you accepted when you created your account.
13. Governing law
These Terms are governed by the law of Japan, without regard to its conflict-of-law rules, and any dispute under them is brought before the courts of Osaka, Japan. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and you may also bring a claim in its courts.
14. Contact
Premsan Inc — 530-0001, 12-12, Osaka Ekimae Dai-2 Bldg., 1-2-2 Umeda, Kita-ku, Osaka-shi, Osaka, Japan. support@inqry.link for questions, complaints, claims and reports about Inqry.